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Terms and Conditions That Govern Your pt988 Account

These terms set out the rules between you and pt988 — how your account works, how wallet transactions through DANA, OVO, and GoPay are handled, and what applies when you access our platform from an eligible region in Indonesia.

Applies to all account holdersCovers DANA, OVO, GoPay wallet useJurisdiction-dependent accessAccount activity rules includedContact path for disputes

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What These Terms Actually Cover

pt988 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every action taken through your pt988 account — from the moment you register to every deposit you send via OVO or GoPay, every withdrawal you request, and every session you run in the lobby. Access to the platform is only available where

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local law in Indonesia permits it; if you are in a region where online gaming is restricted, these terms do not extend eligibility to you. Wallet transactions via DANA, OVO, and GoPay are subject to both our transaction rules and the individual terms of those payment
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providers. We may update these terms when regulations or operational requirements change. If we make a material change, we will flag it on the platform before it takes effect. Continuing to use your account after a change is posted means you accept the revised terms. If
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any section of these terms conflicts with applicable local law, the lawful provision takes precedence — but only to the extent of that conflict. Players in Palembang and across Indonesia should check their local legal position before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or if you believe an action on your account was taken in error, you can reach our support team through three contact paths. We aim to respond to terms-related queries with enough detail to resolve the issue — not a canned reply. When you write to us, include your registered account identifier and the specific clause or transaction you are asking about.

Team online

Live Chat

Start a live chat session from your account dashboard to ask about specific clauses, wallet transaction rules under DANA or OVO, or account status questions.

Email Support

Send a detailed email for terms disputes or formal account queries. Include your account ID and the clause number so our team can respond with precision.

In-App Contact

Access the help section directly from the mobile interface. Tap the support icon, select Terms Query, and submit your question with your GoPay or OVO transaction reference if relevant.

HOW WE HANDLE ACCOUNTS

Account Security and Data Practices Under These Terms

pt988 takes account integrity seriously. These terms outline how we collect, store, and act on account data — including wallet identifiers linked to DANA, OVO, and GoPay. We do not share your account data with third parties except where required by the payment rails you use or where law compels disclosure. You can request a summary of what we hold on your account by contacting support through the live chat or email path.

Wallet Data Handling

When you link DANA, OVO, or GoPay to your account, we store only the identifiers needed to process your transactions — not full wallet credentials or PINs.

Account Security Steps

Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact support immediately and we will freeze the account pending review.

Data Retention Policy

We retain account records for the period required under applicable law. After that period, inactive account data is deleted from active systems in line with our internal retention schedule.

Requesting Account Changes

To update registered wallet details — for example, switching from OVO to GoPay as your primary withdrawal method — submit a verified request through live chat with your account ID confirmed.

Common Questions About pt988 Terms and Conditions

These are the questions we hear most often about how our terms apply to real account situations — wallet linking, access eligibility, account suspension, and dispute resolution.

Access depends on whether online gaming is permitted under local law in your specific region. These terms govern your account only where access is legally permitted where you are located.

Wallet identifiers linked to your account are retained for the legally required period, then removed from active systems. You can request a data summary before or after closing your account via email support.

We may suspend an account immediately if we detect activity that violates these terms — such as multiple accounts or irregular transaction patterns. We will notify you and explain the reason as soon as we are able to.

Submit a dispute through live chat or email, including your account ID and the transaction reference. We review wallet transaction logs directly and respond with findings, not a generic reply.

We post a notice on the platform before material changes take effect. Continuing to use your account after that date means you accept the updated version. We do not make silent changes.

These terms cover all activity across your account, including the sportsbook and live casino areas. Specific product sections may carry additional rules displayed at the point of participation.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your pt988 Account

How to Reach Us About These Terms

Live Chat

Email Support

In-App Contact

Account Security and Data Practices Under These Terms

Wallet Data Handling

Account Security Steps

Data Retention Policy

Requesting Account Changes

Common Questions About pt988 Terms and Conditions

01 Do these terms apply to me if I access pt988 from Indonesia?

02 What happens to my DANA or OVO wallet data when I close my account?

03 Can pt988 suspend my account without notice?

04 How do I dispute a transaction processed through GoPay or OVO?

05 If the terms change, how will I know?

06 Are there separate terms for sports betting or live casino sections?

Terms & Conditions

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