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What Our Legal Terms Mean for Your Account

The terms on this page govern how your pt988 account works — from how your data is handled to what conditions apply when you use DANA, OVO, or GoPay to move funds.

Account ConditionsData HandlingDANA, OVO, GoPayUser RightsRegional Eligibility
pt988 What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

Reach Us About Account or Policy Questions

If something in our terms raises a question about your account, your wallet transaction, or how your data is used, our support team handles those conversations directly. Palembang-based players and those from across Indonesia reach the same support queue — there is no separate tier for policy queries. Raise your concern through any of the channels below and a team member will follow up with the relevant policy detail or account action.

Live Chat Support Open the chat widget from your account dashboard to reach a support agent directly. Use this for urgent account or wallet verification queries that need a same-session response.
Email for Policy Requests Send a written request to our support email if you want a formal response about data handling, account closure, or a specific clause in these terms. We respond to written requests in writing.
Account Help Center The Help Center inside your account covers step-by-step actions for wallet unlinking, data requests, and account status changes — accessible from any mobile browser or the desktop lobby.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Access

Your account security and personal data are managed under a clear set of internal policies that govern what we collect, how long we keep it, and who can request changes. We do not share wallet details — your DANA, OVO, or GoPay account numbers — with third parties outside the payment processing path. Account data is retained for the period required to support active account operation and any pending transaction disputes. After account closure, residual data is held only as long as applicable retention obligations require, then deleted.

Cookie and Tracking Policy

We use session cookies to keep your account logged in and functional on mobile. Analytics cookies track page-level behaviour only — no wallet data or personal identifiers are passed to analytics tools.

Account Security Practices

Login uses a one-time PIN sent to your registered mobile number each session. Your wallet credentials never pass through pt988 servers — DANA, OVO, and GoPay transactions are processed on the respective payment provider's own infrastructure.

Data Retention and Deletion

Active account data is retained while your account is open. After a verified closure request, personal data outside mandatory retention windows is deleted within the timeframe our policy requires — not indefinitely stored.

Requesting Data or Account Changes

Submit a data access or correction request via the Help Center or by email. Include your registered account name and wallet type — DANA, OVO, or GoPay — so we can locate your record and respond accurately.

Common Questions About Our Legal Terms

These are the questions our account team sees most often when members review the legal section. If yours is not here, the Help Center and live chat are both open.

Access depends on local law and is available only where online gaming is permitted in your region. Check your local regulations before opening or using an account.

After a verified closure request, personal data outside mandatory retention windows is deleted within the period our policy requires. Wallet details are removed from active systems first.

This is a fraud prevention measure. If the DANA, OVO, or GoPay number you request a payout to differs from the one on your account, our team holds the transaction and contacts you to verify before releasing funds.

Submit a request via the Help Center or by email, including your registered account name and your wallet type. We will locate your record and respond with the relevant data in writing.

Yes. We send a notice to your registered contact detail before any material change takes effect. Continuing to use your account after that date means you accept the updated terms.

No. Your DANA, OVO, or GoPay account numbers are used only within the payment processing path and are not passed to third parties outside that function.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.